A Measurement and Evaluation Playbook for Referral Networks
Developed by Northwestern University’s Network for Nonprofit and Social Impact, this playbook gives network leaders and policymakers the tools to evaluate health and human service referral networks like NCServes , covering data infrastructure, provider engagement, referral efficiency, and client outcomes to drive better Veteran-centered care.
Innovative Access Point for Veterans in Western North Carolina
ABCCM and AdventHealth Hendersonville have launched a first-of-its-kind NCServes kiosk, giving Veterans and military families 24/7 access to housing, employment, and mental health resources through North Carolina’s coordinated care network.
A Decade of Coordinated Care for North Carolina’s Veterans
Celebrating 10 years of NCServes, this report reviews the evolution from a pilot project to the nation’s first statewide coordinated care network for Veterans. It outlines milestones, crisis responses, system improvements, and the social return on investment of NCServes.
Closing the Take-Up Gap for High-Need Veterans
This research-backed report explores how VSC’s personalized outreach model identifies and connects Veterans with critical benefits. Project DeLorean is a proactive, data-driven initiative that reduces stigma and connects underserved Veterans in a more effectively than traditional outreach.
Understanding How NCServes Serves Veterans
This in-depth analysis by Syracuse University’s D’Aniello Institute for Veterans and Military Families examines nearly a decade of NCServes network data (2015–2024), covering client demographics, service demand, and referral outcomes. The findings highlight how the network connects Veterans , match times, resolution rates, and where future improvements can have the greatest impact.
The VSC Effect in 2022
This report highlights Veterans Services of the Carolinas’ growing impact across North Carolina. With over 26,000 calls fielded and $5.5M in projected Veteran wages earned, VSC scaled programs in housing, employment, suicide prevention, and outreach. Success stories and state-wide collaborations showcase VSC’s dedication to whole-person, Veteran-centered care.
Coordinating Care, Rebuilding Lives
In a year still marked by pandemic uncertainty, VSC expanded Veteran-centered care across North Carolina. The report highlights service coordination across 2,600+ community partners, $4.1M in projected Veteran wages earned, and innovative outreach through programs like Operation Mail Call and the HOPE initiative.
Addressing Veteran Food Insecurity
This report documents the powerful ripple effects of VSC’s partnership with the Bob Woodruff Foundation. It details how food assistance served as a gateway to other services such as housing, employment, and benefits, especially among women Veterans and widows.
Field Guide for Homeless Veterans Outreach
Designed for outreach workers, this guidebook offers best practices for intentional, Veteran-centric engagement with unsheltered individuals experiencing mental illness or chronic homelessness. It includes safety tips, communication strategies, and cultural sensitivity guidelines specific to Veteran populations.
A Year of Adaptation and Growth
Despite pandemic challenges, VSC expanded NCServes to 74 counties, merged coordination centers, and provided over 3,800 services including housing, food assistance, employment, and mental health support. The report includes success stories of Veterans like Stephen Coffee and Jessica Case.
A Year of Growth for VSC
The first full annual report from Veterans Services of the Carolinas shows rapid expansion of services across housing, employment, coordination, and outreach. Key data and success stories illustrate the network’s growing regional footprint and Veteran outcomes.